Madeinlisboa, You are very welcome,t thank you very much for providing that information and the SSU report.Īccording to the SSU document, the graphics driver version that is now currently installed on your computer is 30.0.101.1369, probably from LG or Microsoft. Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs": Was Adobe® Lightroom working fine before on this specific computer?ĭid you make any recent hardware/software changes, besides updating the drivers that might cause this problem?ĭoes the problem happen at home or in the work environment? If the problem persists after that, we just wanted to confirm the following details: So, in this case, we suggest to get in contact directly with LG Support to confirm which are the proper drivers needed for optimal performace of your machine and also to make sure the latest BIOS version is currently installed on your equipment: I looked on LG's website but I was not able to find the drivers for your specific laptop: 16Z90Q-G: Based on that, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. It is important to mention that the Intel® graphics drivers are generic, meaning they might or might not work with your device as expected since it does not contain the customizations done by the OEM. In reference to this scenario, first, we recommend to check the system requirements of the tool with the application developers, in this case Adobe® Lightroom, to make sure your computer complies with them.:īased on the Intel® graphics report that you provided, the graphics driver currently installed in your machine is version 31.0.101.3222, which is provided by Intel®:
Madeinlisboa, Thank you for posting in the Intel® Communities Support.
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